Request an RMA
End-Users: For Equipment sold by IGS to any end-user, IGS warrants the Equipment will be free from defects in material and workmanship for a period of one (1) year from and after the date of purchase when utilized for its normal and intended use in accordance with manufacturer guidelines.
Resellers: For Equipment sold by IGS to any reseller or service company, IGS warrants the Equipment will be free from defects in material and workmanship for a period of ninety (90) days from and after the date of purchase when utilized for its normal and intended use in accordance with manufacturer guidelines.
Non-Transferable: The warranties offered herein are non-transferable and apply only to the original end-user or original reseller or service company, as applicable and as determined by IGS in its sole discretion, and may not be sold, assigned, or transferred to any third party.
Shipping Damage: If you receive a package/box that shows obvious signs of damage, please refuse the shipment/package. The shipping carrier (ex., FedEx, UPS, DHL, or USPS) is responsible for these damages, not you. If, upon opening the package, you discover that the item was damaged during shipment, please contact the carrier immediately for an inspection. Then please contact IGSMN.com, and we will file a claim. Retain all packaging materials in case the carrier wants to inspect them.
- Please contact us with as much information as possible regarding the problem with your order, either with the contact form on this page or by phone at 763-450-4666. If you have a question about what is covered, please read our warranty information or contact your sales representative.
- After submitting your warranty claim or return request, an IGS representative should contact you within 1 business day.
Approved returns will be issued an RMA (Return Material Authorizations). Attach the paperwork we provide for your return and promptly ship the unit(s) back to us. RMAs are valid for only 14 days after they are issued. Our policy for advance replacements and exchanges can also be found below.
Package the item for return so that it does not get damaged in shipping. IGS will not accept returns that are damaged in shipping.
Items must be returned in the same condition they were shipped in; for example, new items must be unopened, and used items should not be damaged. IGS uses serial numbers to track inventory and does not accept returns on products we did not ship.
You can expect to receive your refund (less any restocking fee that applies; see below) within 4 weeks of giving your package to the return shipper (in many cases, it will be much quicker). This period includes the transit time for us to receive your return (5-10 business days), the time it takes us to process the return once we receive it (3-5 business days), and the time it takes your bank to process our refund request (5-10 business days). Any items returned without an RMA are not considered returns.
Any items returned to IGS without an RMA number are not considered returns.
Restock Fees: Any product that is returned to us and is tested "dead" within the 14-day return period will gladly be accepted and either replaced or compensated by refunding the payment in full. However, any product that is returned to us and passes testing or is not "dead" will result in a 20% restocking fee. For example, if your purchase was $100, we will return you $80. We do not accept returns outside of our return period. IGS does not refund shipping charges. Return shipping charges are the responsibility of the customer.