Something Wrong with Your Order? Need to Make a Return?
In order to handle and process your return claim as smoothly as possible, please follow these simple instructions:
- Please contact us with as much possible information regarding the problem with your order either here or by by phone. If you have a question about what is covered, please read our warranty information below or contact your sales representative. If you received a package that was damaged during shipment, please retain all packing materials.
- After submitting your warranty claim or return request, an IGS representative should contact you within 24 hours.
- Attach the paperwork we provide for your return and promptly ship the unit(s) back to us. RMAs are valid for only 14 days after they are issued. Our policy for advance replacements can also be found below.
- You can expect to receive your refund (less any restock fee that applies) within 4 weeks of giving your package to the return shipper (in many cases it will be much quicker). This period includes transit time for us to receive your return (5-10 business days), the time it takes us to process the return once we receive it (3-5 business days), and the time it takes your bank to process our refund request (5-10 business days).
Any product that is returned to us and is tested "dead" within the 14 day return period will gladly be accepted and either replaced or compensated by refunding the payment in full. However, any product that is returned to us and passes testing or is not "dead" will result in a 20% restocking fee. For example, if your purchase was $100, we will return you $80. We do not accept returns outside of our return period. IGS does not refund shipping charges. Return shipping charges are the responsibility of the customer.
Integrity Global Solutions Warranty Terms Effective: December 1st, 2012
The following limited warranty applies to all new, used and refurbished hardware and equipment ("Equipment") sold by Integrity Global Solutions ("IGS"):
For Equipment sold by IGS to any end-user, IGS warrants the Equipment will be free from defects in material and workmanship for a period of one (1) year from and after the date of purchase when utilized for its normal and intended use in accordance with manufacturer guidelines. For Equipment sold by IGS to any reseller or service company, IGS warrants the Equipment will be free from defects in material and workmanship for a period of ninety (90) days from and after the date of purchase when utilized for its normal and intended use in accordance with manufacturer guidelines. The warranties offered herein are non-transferrable and apply only to the original end-user or original reseller or service company, as applicable and as determined by IGS in its sole discretion, and may not be sold, assigned or transferred to any third-party.
In the event of a defect in covered Equipment during the applicable warranty period, IGS will furnish the necessary parts to repair the Equipment (using new or refurbished parts, at the discretion of IGS) free of charge. In the event IGS is unable to repair the Equipment, or if IGS determines that repairs would result in unreasonable time or expense, IGS will provide a replacement of similar value and specifications (as determined by IGS in its sole discretion). To obtain a repair or replacement, customers must promptly notify IGS of any defect in the Equipment during the applicable warranty period, including a detailed explanation of the defect and any other relevant information, such as the need for advanced replacement, if applicable, and return the defective Equipment to IGS, shipping and insurance prepaid by the customer, within ten (10) days after receipt of a return authorization from IGS. Upon receipt of the defective Equipment, IGS will endeavor to diagnose the cause of the defect and repair or, if necessary, replace the Equipment within a reasonable period of time. IGS will return the repaired or replacement Equipment to the customer using an IGS preferred carrier, shipping and insurance prepaid by IGS, but subject to any applicable duties, taxes and fees. Repaired or replaced Equipment shall be covered only for the remaining period of the original warranty period, if any.
IGS encourages customers to procure and maintain an adequate number of spares for their equipment. However, IGS recognizes that in certain instances, customers may desire to obtain an advanced replacement prior to returning covered Equipment for warranty service. Customers desiring to obtain an advanced replacement must submit a request for advanced replacement in accordance with the procedure outlined above. IGS will review requests for advanced replacement on a case-by-case basis, subject to the sole discretion of IGS. If IGS determines that an advanced replacement is appropriate, IGS will ship the replacement to the customer using an IGS preferred carrier, shipping and insurance prepaid by IGS, but subject to any applicable duties, taxes and fees. The customer must return the defective Equipment to IGS within ten (10) days following receipt of the advanced replacement for repair or replacement in accordance with the standard terms outlined above. If the customer fails to return the defective Equipment within said ten (10) day period, the customer will be invoiced for the advanced replacement at the current list price, together with applicable shipping and insurance charges incurred by IGS. Likewise, if the customer fails to return the advanced replacement within ten (10) days following completion of warranty service and return of the covered Equipment to the customer, the customer will be invoiced for the advanced replacement at the current list price, together with applicable shipping and insurance charges incurred by IGS.
The warranty set forth herein does not apply to, and IGS has no obligation to repair or replace, defects in Equipment which result, in whole or in part, from: (a) misuse, neglect or accidental damage; (b) software, viruses, trojans, malware, and similar items; (c) alterations, adjustments or repairs not made or authorized by IGS (including modifications or replacements of any software components supplied with or embedded in the Equipment); (d) use outside of the normal and intended use; (e) unusual physical or electrical stress; (f) failure to provide and maintain a suitable installation environment; or (g) acts of God.
In addition to the foregoing exclusions, IGS makes no warranty with respect to software or licensing issues and expressly disclaims all warranties, express or implied, with respect to the same.
Disclaimer of Warranties and Limitation of Liability
THE WARRANTIES SET FORTH HEREIN SHALL BE THE SOLE AND EXCLUSIVE REMEDY FOR DEFECTS IN MATERIAL AND WORKMANSHIP IN EQUIPMENT SOLD BY IGS. EXCEPT AS EXPRESSLY SET FORTH HEREIN, IGS DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE AND SUCH WARRANTIES ARE SPECIFICALLY EXCLUDED AND DISCLAIMED BY IGS. IN NO EVENT SHALL IGS BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, INDIRECT OR INCIDENTAL DAMAGES, INCLUDING LOST PROFITS AND LOSS OF DATA, IN CONNECTION WITH THE SALE OR USE OF ANY EQUIPMENT. IN NO EVENT WILL THE TOTAL LIABILITY OF IGS EXCEED THE ORIGINAL PURCHASE PRICE FOR THE EQUIPMENT.